The majority of our patients use the NHS app as their online service provider. The app allows you to order repeat medication, view your coded clinical records and book appointments such as blood tests. You can also use the ask my GP function in the NHS app to submit an eConsult. For more information on eConsults see below.
- eConsult
- NHS App Main Page
- NHS App (About the App)
- NHS App Help and Support
- NHS App (Contact Us)
- The NHS App can be used through the browser on your computer if you would prefer.
eConsult
eConsult is open from 7am - 10am each day. It is a way of communicating with your doctors surgery to request appointments or ask an administrative query. All you have to do is fill out one of the simple online forms and you will receive a response from us within 2 working days. (Please note this does not mean a resolution within 2 working days, the response could be arranging an appointment with you for example).
These forms allow us to make sure you get booked in or signposted to the most appropriate service, reducing wasted time for patients and clinicians alike.
You do not need to have registered with the NHS app or any online service to submit one, simply start by using the instructions at the top of this page. Alternatively, if you have the NHS app you can submit one through the "ask my GP" section, this will then fill out your contact details for you.
Download the NHS app to your phone or tablet
The NHS app is available for Android from the Google Play, and iOS from the Apple Store
Google Play download Apple Store download
Having trouble setting up the NHS app?
When setting up online it is important to note there are two ways of this happening.
Patient Self Verification: If you have never used online services you can do this by verifying yourself through the NHS app using photo ID and personal information. The video bellow will offer more information on how this works.
GP Surgery Verification: If you have had online services in the past (such as Patient Access) you will already have an online services account. You will need to follow the information from NHS Digital below:
When a patient has signed up through their practice for online services they will be given three registration details.
The registration details are:
- a Linkage Key (which could be called a Passphrase)
- an ODS Code (which could be called an Organisation Code or Practice I.D.)
- an Account I.D.
If the patient uses this information to prove who they are, it is automatically checked with the GP practice’s system, along with the patient’s name and date of birth. During this process, the patient’s NHS number and health information is matched to their NHS login.
To use this option, the patient should select ‘How to prove who you are without sending a photo of your I.D.’ at the bottom of the page that tells the patient how to prove who they are.
You are also able to use the following step by step PDF instruction guides for further assistance:
What can the NHS App do?
Getting started
Ordering repeat prescriptions
