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Practice Complaints Procedure Policy

We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong, resulting in a patient feeling that they have a genuine cause for complaint. We would hope that most problems can be sorted easily and quickly, often at the time they arise and with the person concerned. If your problem cannot be sorted out in this way and you wish to make a complaint, we would like you to let us know as soon as possible - ideally, within a matter of days or at most a few weeks - because this will enable us to establish what happened more easily.

Click here to download a copy of our Complaints, Compliments & Comments leaflet. 

Paper copies are available from our Reception. 

HealthWatch West Sussex - Health Complaints Advocacy Service

We hope that we will be able to deal with your complaint to everyone’s satisfaction but you have the right to approach  HealthWatch - West Sussex Independent Health Complaints Advocacy Service (IHCAS) if you are unhappy with our explanation.

Contact HealthWatch West Sussex:

Telephone 0300 012 0122  



Address: The Billingshurst Community Centre, Roman Way, Billingshurst, West Sussex, RH14 9QW 

NHS UK Department of Health NHS West Sussex