patient access

Sign up to our patient group

NHS 111


Welcome to Billingshurst Surgery.....

Flu 'Mop-Up' Clinics 

Now that we have completed our usual walk-in flu vaccination clinics, we have 'mop-up' clinics on the following dates which are available to book now for eligible patients (Aged Over 65, At Risk Aged 16-64 or Pregnant)::

  • Thursday 21st November
  • Thursday 28th November

What could the impact be on my medication if we leave the EU without a deal?

Click on 'Getting your medicines if there's a no-deal Brexit' or 'Common questions about a no-deal Brexit' for more information from NHS England on this topic.

Building Works Update, 13 November 2019

Dear patients

Phase 3 of our building works is almost completed !! Further to the previous  issues that we have been having with our new lift, this has now been commissioned!! This Phase of works is on track to finish at the end of w/c 11th November, at which point the nurses will move into their new suite of rooms.

Phase 4 due to start w/c 18th November will be somewhat challenging!! Our three clinician strong Duty Team will move down the corridor, with works then starting on the ground floor GP consulting rooms, main Waiting Room and Reception. A large portacabin is being installed next week which will be linked to the surgery building with a covered walkway to provide a temporary Reception and patient Waiting Room for the next 12 weeks. There will be some additional waiting capacity inside of the building. Unfortunately, the layout of the building and works being undertaken means that this will detach our dispensary from the Reception. We will be creating a route round to the back of the building via the staff car park for you to access the dispensary for prescription collection. We will endeavour to make access as easy as possible, but please do bear with us during this tricky stage of the works.

Click here to see the Ground Floor & First Floor plans.

As you would expect, the building works are going to cause disruption, noise and dust etc., but we will ensure that this is kept to a minimum.

Thank you to our patients (and the staff!!), for your patience in what has been a long, long journey to reach this point. It will all be very much worth it in the end.


Mike, Executive Manager

Training Dates:

We occasionally close in the afternoon to allow GPs & staff protected time for training and development in order to continually improve patient care. The surgery will therefore be closed on the following dates/times. Please dial the number listed against the date for medical advice/contact during these sessions:

  • Thursday 21st November when we will be closed from 12:00 to 17:30.If you require urgent medical treatment during this time, please dial 07547 656200.

Changes To The Diabetic Review System From April 2019

 Please note the following changes that will take place from April 2019:

  • A move to an annual recall (via text or letter) for diabetic reviews based on birthday month**

  • The need to book a double Health Care Assistant appointment for the annual blood test as blood pressure, body mass index and foot check will happen at the same time. Remember to bring a urine sample.

  • Diabetic results will no longer be posted out. Results will need to be collected from Reception (no earlier than 5 days after your blood test) and at the same time an appointment will be booked for the annual diabetic review.

  • Well controlled Type 2 Diabetics will have the option to book an annual telephone review rather than a face to face appointment.

  • Any interim reviews (eg following medication changes) with be given review appointments with the appropriate Nurse or GP outside of the Diabetic Clinic.





appointment system at Billingshurst Surgery
Essential information on our appointment booking and cancellation service & home visits..
Billingshurst Surgery - opening hoursWe are open 8.00am - 6.30pm Mon - Fri and we are closed on Saturdays and Sundays..
  Billingshurst Surgery contact details
Our contact details - important phone numbers, surgery address etc..






Self help guide
Please read our 'Self Help Guide' for what steps to take when you are feeling unwell..
  Billingshurst Surgery - repeat prescriptions
Information on how to obtain your repeat scripts & using our online ordering system..
  NHS Clinics and services at Billingshurst Surgery
The various NHS clinics & services that Billingshurt Surgery offers to patients..






Registering with Billingshurst SurgeryAdvice on how to register as a new patient with Billingshurst Surgery..
Billingshurst Surgery staffA list of the Doctors & other Medical Staff located at Billingshurst Surgery..
Basic first aid adviceRead advice and watch streaming videos on how to deal with a number of minor ailments..

Latest Practice News / Events / Announcements

***Test Results***

We will shortly be trialling sending texts to patients regarding their test results. This will be a simple 'Your results have been received. Please contact the surgery' or 'Your results have been received. no action required'.

Please note that you may receive more than one text message as not all results come in at the same time.

GP Access Hubs - New Evening & Weekend Appointments:

Additional GP and nurse appointments are now available during the evening and at the weekend at local GP access hubs across Coastal West Sussex. These same-day and next-day appointments can still be booked by calling the surgery, but may not be based here but at other practices across our commissioning area, eg The Glebe Surgery in Storrington, and practices in Henfield and Steyning. The clinician that you see will be able to access your Billingshurst Surgery medical records with your consent.

GDPR Notice 25th May 2018

General Data Protection RegulationsBillinghsurst Surgery recognises the need for an appropriate balance between openness and confidentiality in the management and use of information. The surgery fully supports the principles of corporate governance and recognises its public accountability, but equally places importance on the confidentiality of, and the security arrangements to safeguard, both personal information about patients and staff and commercially sensitive information. Billingshurst Surgery also recognises the need to share patient information with other health organisations and other agencies in a controlled manner consistent with the interests of the patient and, in some circumstances, the public interest.

We believe that accurate, timely and relevant information is essential to deliver the highest quality health care. As such it is the responsibility of all clinicians and managers to ensure and promote the quality of information and to actively use information in decision making processes.

The Organisation is aware of and will adhere to the General Data Protection Regulations (GDPR)

Article 5 of the GDPR states that “the controller , Billingshurst Surgery, shall be responsible for, and be able to demonstrate, compliance with the principles.”

A new data privacy law comes into effect on 25th May 2018. As a result we are publishing a new privacy Notice to make it easier for you to find out how we use and protect your data.

A copy of the main Privacy Note “Direct Care” can be found on this web site , others are available from the surgery. We won’t be changing the way we use patient personal data , but we will provide patients with more details such as:

  • Increased rights about data we hold
  • How we keep your personal data secure
  • Types of data we collect and use
  • Legal grounds for how we use data

Click here to see a copy of our privacy notice. This will be effective from 25th May 2018.

Billingshurst Surgery is taking part in the National Diabetes Audit

The National Diabetes Audit checks whether people with diabetes are getting good care, and collects information about diabetes care from GP practices and hospitals. This information helps the NHS to improve care. The use of NDA information is controlled by law and strict rules of confidentiality.

The NDA is managed by NHS Digital (formerly known as the Health and Social Care Information Centre (HSCIC)), working with Diabetes UK and Public Health England.

Taking part in the NDA can help improve understanding of the quality of care for people with diabetes. But you can choose not to take part if you have concerns.

For further information please click here.

Patient Reference Group - members needed

We would like to know how we can improve the services we provide for you and also how you perceive our surgery and staff. To help us with this, we are setting up a virtual patient representation group so that you can have your say.

Find out more about our Patient Reference Group / sign up

Billingshurst Surgery rated 'Good' by the CQC in May 2016

CQC logo

Click HERE to see the full report.

Publication of GP Net Earnings

As part of our 2015 GMS contract, we are required to confirm the following details for the financial year 2017/18.

The average pay for the GPs working at Billingshurst Surgery was £69,368. Please note that this figure was before payment of income tax, National Insurance, employee pension costs and practice expenses.

There were 3 full time and 7 part time GPs working at the practice in 2017/18. No locums were employed during this period.

Click here to the formal certificate.

Training Dates:

We occasionally close in the afternoon to allow GPs & staff protected time for training and development in order to continually improve patient care. The surgery will therefore be closed on the following dates/times. Please dial the number listed against the date for medical advice/contact during these sessions:

  • from 12:30 to 17:30 on Wednesday 9th January If you require medical assistance during that time, please call 0300 555 5252.
  • from 12:30 to 17:30 on Wednesday 23rd January. If you require medical assistance during that time, please call 0300 555 5252.

Change to Routine Blood Tests

Please be aware that ALL routine annual blood tests (including diabetic, coronary heart disease, hypertension) are changing from fasting to non-fasting. This is in line with recent NICE guidelines that support a non-fasting cholesterol blood test.

Mobile Numbers & Email Addresses

We use text messages to send appointment reminders and in the future for the notification of routine test results. If you provided us with your mobile number you will be automatically subscribed to this service, if you do not wish to receive text messages from us please let us know. Similarly, we may contact patients by email for all-patient or other notifications, eg Seasonal Flu Clinic alerts, so please let us know if you do not wish to receive emails from us.

Friends & Family Test

From 1st December 2014, GP practices are required to undertake the NHS Friends & Family Test, asking patients whether they would recommend their GP surgery. If you would like to add your response to this ongoing survey, please click on . Alternatively, you can complete a paper copy of this survey which is available at our Reception Desk.

NHS UK Department of Health NHS West Sussex