patient access

NHS 111



Dear Patients

Thank you for your feedback regarding our only offering 'book-on-day' telephone consultation appointments during the pandemic. You will be pleased to hear that we are now offering:

  • Routine GP Telephone Consultations to book on day
  • Routine GP Telephone Consultations up to 2 weeks ahead
  • Same day ‘urgent care’ Telephone Consultations with our Duty Team

All patient contacts will be by triaged with a telephone call in the first instance. If the clinician feels that a face to face consultation is needed, they will book you in for a timed appointment at the surgery.

If you are invited to the surgery for a Face to Face appointment, please ensure that you arrive with a face mask on. 

Thank you for your patience & support during these difficult times.

Billingshurst Surgery



The coronavirus vaccination program has begun at sites across Sussex. Our patients are being recalled as allocations become available, and in line with national guidance starting with the most vulnerable. Please do not contact the Surgery/NHS to seek a vaccination, you will be contacted when vaccinations are available for you. The NHS is looking to review and expand the program over the coming weeks/months and recalls will be ramped up in line with this.

The vaccination site for our patients is currently The Glebe surgery in Storrington (Please do not contact them directly to seek vaccination, you will be called when vaccinations are available).

To see where patients are being vaccinated across Sussex click here.

The latest information from our NHS West Sussex CCG can be found here.

Please visit our FAQ section for more information


We are aware that some patients are receiving fraudulent calls and text messages offering the COVID-19 vaccination. In some cases, people are asked to press a number on their keypad or to send a text message to confirm they wish to receive the vaccine. Doing so is likely to result in a charge being applied to their phone bill. In other cases, callers are offering the vaccine for a fee or asking for bank details.

The advice is that vaccine is only available from the NHS and the NHS will contact you when it is your turn. If you receive a call you believe to be fraudulent, hang up. If you believe you have been the victim of fraud or identity theft you should report this directly to Action Fraud on 0300 123 2040. Where the victim is vulnerable, report it to Sussex Police online or by calling 101.

***Please note that the surgery will not be issuing any letters regarding children attending/not attending school once they re-open. This is a matter for parents and schools***

INFORMATION & ADVICE (Click on the topics below):

General Practice Transparency Notice
How to make a face mask
How to deal with Covid-19 in a heatwave - Government advice
Government Covid-19 Advice
Coronavirus FAQs: What you can and can't do
NHS 111 Covid-19 Advice
AgeUK Information Guide on Covid-19
Advice for people most likely to get very poorly from Coronavirus 
Staying at Home Tips
Coping with Social Isolation & Distancing
Social Isolation & Distancing for Younger Children
Coronavirus- A Book for Children
Isolation pack for the Over 70s
Advice for Parents
Advice for Adolescents
Helping Maintain Emotional Well-being
Helping Maintain Physical Well-being

Billinghurst Coronavirus Support Group who are ready to help with activities such as shopping, posting letters, collecting medication and offering a friendly voice on the phone. 




appointment system at Billingshurst Surgery
info on our appointment booking and cancellation service & home visits..
Billingshurst Surgery - opening hoursWe are open 8.00am - 6.30pm Mon - Fri and we are closed on weekends..
  Billingshurst Surgery contact details
Our contact details - important phone numbers, surgery address etc..






Self help guide
Please read our 'Self Help Guide' for what steps to take when you are feeling unwell..
  Billingshurst Surgery - repeat prescriptions
Information on how to obtain your repeat scripts & using our online ordering system..
  NHS Clinics and services at Billingshurst Surgery
The various NHS clinics & services that Billingshurt Surgery offers to patients..






Registering with Billingshurst SurgeryAdvice on how to register as a new patient with Billingshurst Surgery..
Billingshurst Surgery staffA list of the Doctors & other Medical Staff located at Billingshurst Surgery..
Basic first aid adviceRead advice and watch videos on how to deal with a number of minor ailments..

Latest Practice News / Events / Announcements

Surgery CLOSURE 19/01/2021 (13:00 - 18:30)

The surgery is closed for training on the afternoon of Tuesday the 19th of January 2021. During this time if you call the usual surgery line you will be re-directed to an out of hours service who will assist you if you have any urgent matters. Urgent care can also be accessed by dialing 111 and 999 if required.

A BIG Thank You to Billingshurst Lions !!

Generous and supportive as ever, the Billingshurst Lions have donated the sum of £1,000 towards the purchase of a much needed new ECG machine for the practice. 

An electrocardiogram (ECG) is a simple test that is used to check your heart's rhythm and electrical activity. Sensors attached to the skin are used to detect the electrical signals produced by your heart each time it beats and produce a reading for the clinician to review.

Thank You Billingshurst Lions !!

GDPR Notice 25th May 2018

General Data Protection RegulationsBillinghsurst Surgery recognises the need for an appropriate balance between openness and confidentiality in the management and use of information. The surgery fully supports the principles of corporate governance and recognises its public accountability, but equally places importance on the confidentiality of, and the security arrangements to safeguard, both personal information about patients and staff and commercially sensitive information. Billingshurst Surgery also recognises the need to share patient information with other health organisations and other agencies in a controlled manner consistent with the interests of the patient and, in some circumstances, the public interest.

We believe that accurate, timely and relevant information is essential to deliver the highest quality health care. As such it is the responsibility of all clinicians and managers to ensure and promote the quality of information and to actively use information in decision making processes.

The Organisation is aware of and will adhere to the General Data Protection Regulations (GDPR)

Article 5 of the GDPR states that “the controller , Billingshurst Surgery, shall be responsible for, and be able to demonstrate, compliance with the principles.”

A new data privacy law comes into effect on 25th May 2018. As a result we are publishing a new privacy Notice to make it easier for you to find out how we use and protect your data.

A copy of the main Privacy Note “Direct Care” can be found on this web site , others are available from the surgery. We won’t be changing the way we use patient personal data , but we will provide patients with more details such as:

  • Increased rights about data we hold
  • How we keep your personal data secure
  • Types of data we collect and use
  • Legal grounds for how we use data

Click here to see a copy of our privacy notice. This will be effective from 25th May 2018.

Patient Reference Group - members needed

We would like to know how we can improve the services we provide for you and also how you perceive our surgery and staff. To help us with this, we are setting up a virtual patient representation group so that you can have your say.

Find out more about our Patient Reference Group / sign up

Billingshurst Surgery rated 'Good' by the CQC in May 2016

CQC logo

Click HERE to see the full report.

Publication of GP Net Earnings

As part of our 2015 GMS contract, we are required to confirm the following details for the financial year 2018/19

The average pay for the GPs working at Billingshurst Surgery was £69,368. Please note that this figure was before payment of income tax, National Insurance, employee pension costs and practice expenses.

There were 4 full time and 6 part time GPs working at the practice in 2018/19. No locums were employed during this period.

Click here to the formal certificate.

Mobile Numbers & Email Addresses

We use text messages to send appointment reminders and in the future for the notification of routine test results. If you provided us with your mobile number you will be automatically subscribed to this service, if you do not wish to receive text messages from us please let us know. Similarly, we may contact patients by email for all-patient or other notifications,

NHS UK Department of Health NHS West Sussex