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Welcome to Billingshurst Surgery.....

Update on Appointments:

Thank you for your patience whilst our new appointment system has settled in over the last month and a bit.

I hope that you are all finding the improved availability as pleasurable as we are !! Not so long ago we would have been 'sold out' for the next day by 08:10. However, as I update this page (09:31 on 05/06/19) there are still 22 appointments available for tomorrow morning, with the next (plentiful) routine afternoon appointments available on the 12th and 18th. With another new Advanced Nurse Practitioner joining our Duty Team on 7th June, this will free up even more GP appointments.

Also, a big Thank You to those patients who are contacting us to cancel appointments when they cannot attend. We were seeing c. 250 'missed' (read wasted) appointments each month, but for June this dropped to 122 !! Remember you can cancel your appointment by replying with CANCEL if you receive a reminder text, on line via Patient Access, and of course by contacting the surgery direct.

Regards Mike

Training Dates:

We occasionally close in the afternoon to allow GPs & staff protected time for training and development in order to continually improve patient care. The surgery will therefore be closed on the following dates/times. Please dial the number listed against the date for medical advice/contact during these sessions:

  • Our next training session is on Wednesday 3rd July from 12:00 to 17:30. If you require medical assistance during that time, please 07719 417136. 

Changes To The Diabetic Review System From April 2019

Please note the following changes that will take place from April 2019:

  • A move to an annual recall (via text or letter) for diabetic reviews based on birthday month**

  • The need to book a double Health Care Assistant appointment for the annual blood test as blood pressure, body mass index and foot check will happen at the same time. Remember to bring a urine sample.

  • Diabetic results will no longer be posted out. Results will need to be collected from Reception (no earlier than 5 days after your blood test) and at the same time an appointment will be booked for the annual diabetic review.

  • Well controlled Type 2 Diabetics will have the option to book an annual telephone review rather than a face to face appointment.

  • Any interim reviews (eg following medication changes) with be given review appointments with the appropriate Nurse or GP outside of the Diabetic Clinic.

Building Works Update

Dear patients

Phase 1 of our building works is now complete, with the administration and management team having relocated to new offices at the other end of the surgery building. Work is now underway on Phase 2 which includes a remodelling of our first floor Meeting Room and old admin offices into 5 new consulting rooms, the installation of the lift and a new first floor patient waiting room.

Phase 3 will see the nurse and HCA team relocating to the first floor in order for their ground floor treatment rooms to be refurbished. In the same phase of works the relocation and fit out of our new dispensary will also happen.

Click here to see the Ground Floor & First Floor plans.

As you would expect, the building works are going to cause disruption, noise and dust etc., but we will ensure that this is kept to a minimum, and will be creating a ‘building works’ notice board so that you are kept up to date with progress and given advance notice of any impact that the works might have on our services.

Thank you to our patients, for your patience in what has been a long, long journey to reach this point. It will all be very much worth it in the end.

Regards, Mike, Executive Manager

APPOINTMENT SYSTEM

SURGERY HOURS

CONTACT DETAILS

appointment system at Billingshurst Surgery
Essential information on our appointment booking and cancellation service & home visits..
 
Billingshurst Surgery - opening hoursWe are open 8.00am - 6.30pm Mon - Fri and we are closed on Saturdays and Sundays..
  Billingshurst Surgery contact details
Our contact details - important phone numbers, surgery address etc..
         

FEELING ILL? - SELF HELP

 

REPEAT PRESCRIPTIONS

 

NHS CLINICS & SERVICES

Self help guide
Please read our 'Self Help Guide' for what steps to take when you are feeling unwell..
  Billingshurst Surgery - repeat prescriptions
Information on how to obtain your repeat scripts & using our online ordering system..
  NHS Clinics and services at Billingshurst Surgery
The various NHS clinics & services that Billingshurt Surgery offers to patients..
         

REGISTERING WITH US

 

OUR DRS & OTHER STAFF

 

BASIC FIRST AID ADVICE

Registering with Billingshurst SurgeryAdvice on how to register as a new patient with Billingshurst Surgery..
 
Billingshurst Surgery staffA list of the Doctors & other Medical Staff located at Billingshurst Surgery..
 
Basic first aid adviceRead advice and watch streaming videos on how to deal with a number of minor ailments..

Latest Practice News / Events / Announcements

***Test Results***

We will shortly be trialling sending texts to patients regarding their test results. This will be a simple 'Your results have been received. Please contact the surgery' or 'Your results have been received. no action required'.

Please note that you may receive more than one text message as not all results come in at the same time.

GP Access Hubs - New Evening & Weekend Appointments:

Additional GP and nurse appointments are now available during the evening and at the weekend at local GP access hubs across Coastal West Sussex. These same-day and next-day appointments can still be booked by calling the surgery, but may not be based here but at other practices across our commissioning area, eg The Glebe Surgery in Storrington, and practices in Henfield and Steyning. The clinician that you see will be able to access your Billingshurst Surgery medical records with your consent.

GDPR Notice 25th May 2018

General Data Protection RegulationsBillinghsurst Surgery recognises the need for an appropriate balance between openness and confidentiality in the management and use of information. The surgery fully supports the principles of corporate governance and recognises its public accountability, but equally places importance on the confidentiality of, and the security arrangements to safeguard, both personal information about patients and staff and commercially sensitive information. Billingshurst Surgery also recognises the need to share patient information with other health organisations and other agencies in a controlled manner consistent with the interests of the patient and, in some circumstances, the public interest.

We believe that accurate, timely and relevant information is essential to deliver the highest quality health care. As such it is the responsibility of all clinicians and managers to ensure and promote the quality of information and to actively use information in decision making processes.

The Organisation is aware of and will adhere to the General Data Protection Regulations (GDPR)

Article 5 of the GDPR states that “the controller , Billingshurst Surgery, shall be responsible for, and be able to demonstrate, compliance with the principles.”

A new data privacy law comes into effect on 25th May 2018. As a result we are publishing a new privacy Notice to make it easier for you to find out how we use and protect your data.

A copy of the main Privacy Note “Direct Care” can be found on this web site , others are available from the surgery. We won’t be changing the way we use patient personal data , but we will provide patients with more details such as:

  • Increased rights about data we hold
  • How we keep your personal data secure
  • Types of data we collect and use
  • Legal grounds for how we use data

Click here to see a copy of our privacy notice. This will be effective from 25th May 2018.

Billingshurst Surgery is taking part in the National Diabetes Audit

The National Diabetes Audit checks whether people with diabetes are getting good care, and collects information about diabetes care from GP practices and hospitals. This information helps the NHS to improve care. The use of NDA information is controlled by law and strict rules of confidentiality.

The NDA is managed by NHS Digital (formerly known as the Health and Social Care Information Centre (HSCIC)), working with Diabetes UK and Public Health England.

Taking part in the NDA can help improve understanding of the quality of care for people with diabetes. But you can choose not to take part if you have concerns.

For further information please click here.

Patient Reference Group - members needed

We would like to know how we can improve the services we provide for you and also how you perceive our surgery and staff. To help us with this, we are setting up a virtual patient representation group so that you can have your say.

Find out more about our Patient Reference Group / sign up

Billingshurst Surgery rated 'Good' by the CQC in May 2016

CQC logo

Click HERE to see the full report.

Publication of GP Net Earnings

As part of our 2015 GMS contract, we are required to confirm the following details for the financial year 2017/18.

The average pay for the GPs working at Billingshurst Surgery was £69,368. Please note that this figure was before payment of income tax, National Insurance, employee pension costs and practice expenses.

There were 3 full time and 7 part time GPs working at the practice in 2017/18. No locums were employed during this period.

Click here to the formal certificate.

Training Dates:

We occasionally close in the afternoon to allow GPs & staff protected time for training and development in order to continually improve patient care. The surgery will therefore be closed on the following dates/times. Please dial the number listed against the date for medical advice/contact during these sessions:

  • from 12:30 to 17:30 on Wednesday 9th January If you require medical assistance during that time, please call 0300 555 5252.
  • from 12:30 to 17:30 on Wednesday 23rd January. If you require medical assistance during that time, please call 0300 555 5252.

Change to Routine Blood Tests

Please be aware that ALL routine annual blood tests (including diabetic, coronary heart disease, hypertension) are changing from fasting to non-fasting. This is in line with recent NICE guidelines that support a non-fasting cholesterol blood test.

Mobile Numbers & Email Addresses

We use text messages to send appointment reminders and in the future for the notification of routine test results. If you provided us with your mobile number you will be automatically subscribed to this service, if you do not wish to receive text messages from us please let us know. Similarly, we may contact patients by email for all-patient or other notifications, eg Seasonal Flu Clinic alerts, so please let us know if you do not wish to receive emails from us.

Friends & Family Test

From 1st December 2014, GP practices are required to undertake the NHS Friends & Family Test, asking patients whether they would recommend their GP surgery. If you would like to add your response to this ongoing survey, please click on https://www.iwantgreatcare.org/gpsurgeries/billingshurst-surgery . Alternatively, you can complete a paper copy of this survey which is available at our Reception Desk.

NHS UK Department of Health NHS West Sussex